Frequently Asked Questions
Shipping
How long does shipping take?
Standard shipping typically takes 5–7 business days. Expedited options are available at checkout. Orders are processed within 1–2 business days.
Do we ship internationally?
Yes, we ship to the following countries outside of the United States:
Europe: Austria, Belgium, Czech Republic, Finland, France, Germany, Ireland, Netherlands, Norway, Poland, Spain, Sweden, Switzerland, United Kingdom
Middle East: Israel
Asia-Pacific: Singapore
North America: Canada
Shipping rates may vary depending on the location. This is a U.S. based company, so shipping rates will reflect accordingly. But, if you subscribe and become a member, shipping fees are waived for all your orders.
Do you offer free shipping?
We offer free standard shipping for customers with memberships, either Tier 1 or Tier 2 (VIP) Memberships. Check out memberships for more details.
How do I track my order?
Once your order ships, you'll receive a confirmation email with a tracking number. You can use this to track your package directly on the carrier's website.
Returns & Refunds
What is your return policy?
We accept returns within 30 days of delivery. Items must be unworn, unwashed, and in original condition with tags attached. A 10% restocking fee applies to all returns.
How do I return an item?
To initiate a return, log into your account and submit a return request. Once approved, you are responsible for arranging and covering the cost of return shipping. We recommend using a trackable shipping method.
When will I receive my refund?
Refunds are processed once we receive and inspect the returned item. You'll receive an email confirmation, and funds typically appear within 5–10 business days depending on your bank. The 10% restocking fee will come from the refund.
Memberships & Subscriptions
What are the benefits of a membership?
Our membership program offers exclusive perks including early access to new arrivals, member-only discounts, and curated content for the modern gentleman. Visit our Memberships page to learn more.
Who Should Get a Membership?
Anybody that wants to support the mission of helping the world be a better place, and anybody who likes the products offered; buying at least 2 items makes the membership worthwhile. Also, since we donate 33% of all profits, subscribing as a member and using the benefits to purchase clothing is the most efficient way to support the cause and enjoy the brand. We encourage individuals to share the discounts with friends and family.
Do I have to be signed in to use membership benefits?
Yes, you do have to be signed in to use the benefits of the membership. When you purchase a membership, you will be required to provide an e-mail. The e-mail you provide during the purchase will be the one linked to the membership. You will use that e-mail to later sign into the website. Once signed in, you will be able to use the benefits which include unlimited discounts, accumulating loyalty points, free shipping and access The.Gentle.Manhood Archive for the duration of the membership, which is 1 Year, unless you decide to renew.
Who can sign up and receive benefits of the membership?
At this time, we offer membership to United States customer only. There are existing limitations on subscription services that do not allow us to provide subscription services to the following regions:
Australia, Austria, Belgium, Canada, Czech Republic, Denmark, Finland, France, Germany, Hong Kong SAR China, Ireland, Israel, Italy, Japan, Malaysia, Netherlands, New Zealand, Norway, Poland, Portugal, Singapore, South Korea, Spain, Sweden, Switzerland, United Arab Emirates, and United Kingdom.
We are aiming to expand the ability for additional regions to be able to subscribe and use the membership benefits. Any updates on this will be posted on this page.
What's the difference between the Tier 1 Membership and Tier 2 Membership?
|
Subscription Benefit |
Tier 1 Membership $35/year |
Tier 2 (VIP) Membership $55/year 1, $50 every year after |
|
Free Shipping |
Unlimited free shipping during membership period |
Unlimited free shipping during membership period |
|
Member Discounts |
Unlimited discounts applied to eligible orders |
Unlimited discounts applied to eligible orders |
|
Purchases Under $100 |
5% off non-sale items |
10% off non-sale items |
|
Purchases $100–$199.99 |
8% off non-sale items |
12% off non-sale items |
|
Purchases $200+ |
10% off non-sale items |
15% off non-sale items |
|
Early Access to Sales |
✅ Included |
✅ Included |
|
Member-Only Restocks |
✅ Included |
✅ Included |
|
Life Coaching Blog Access |
✅ Included |
✅ Included |
|
Birthday Credit |
$5 birthday credit |
$15 birthday credit ($10 given upon signup/renewal) |
|
Loyalty Points Accumulation |
Earn $1 store credit for every $20 spent |
Earn $1.30 store credit for every $20 spent |
|
Bonus Store Credit |
— |
Earn an additional $5 store credit when spending $200+ |
|
Renewal Discount |
— |
Renew for $50/year instead of $55/year |
|
Ideal Customer |
Customers who want basic savings and member access |
Shoppers who want maximum rewards and savings, and share benefits |
Is a membership worth it financially?
Below is an example of the savings if you were to buy one of each product all at once (Loyalty point store credit earnings are not factored in):
Below shows the savings of buying one item at a time for each membership (Birthday credits and loyalty point store credits are not factored in):
Buying products all at once for sure makes the membership worthwhile from a financial perspective. When buying items separately, buying at least two items will make the membership worthwhile financially.
Note: Shipping rates are estimations for U.S domestic orders.
If I sign up for loyalty points without buying to a membership, do I still earn loyalty points/store credits?
No; you will need to be subscribed as a Tier 1 or Tier 2 (VIP) member to accumulate loyalty points/store credits and receive additional rewards and discounts.
If I buy products first, then get a membership, do loyalty points/store credit get added for the purchases before the membership was bought?
No. The loyalty points are accumulated once a membership is bought, until it expires.
How do I cancel my membership or subscription?
You can manage or cancel your membership directly from your customer account portal. Cancellations take effect at the end of your current billing period.
If one decides to cancel the membership right after purchasing, you will still have membership benefits for the 1-year timeframe.
If I cancel my membership, do I keep my earned store credits?
Yes, you keep all earned store credits that were accumulated while being a member. Earned credits do not expire.
Can I have multiple memberships at once?
No; you can only hold one membership at a time.
General
Do you offer gift cards?
Yes! Gift cards are available in our store and make the perfect gift for the gentleman in your life. They never expire and can be used on any purchase.
Do you have size charts?
Yes, we do have size charts; please see below.
Hoodies:
Quarter-Zips:
Long Sleeve Shirts:
Short Sleeve Shirts:
